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Social Media Book Club Launch – Solis’ “The End of Business As Usual”

On November 16th at 7 p.m. we’re hosting the first social media book club. Space is limited. We currently have 6 registered, and we are looking for 12 more to join us. We’re meeting near our office in Kenmore Square in a beautiful conference room to discuss Brian Solis‘ “The End of Business as Usual.” Currently, we have a brand manager from P&G, a strategy consultant, two students from Harvard and BU, several members of the refine+focus team and a marketing practitioner joining us.

Everyone coming not only cares deeply about social media marketing and business strategy, they also are interested in developing personal and business relationships with other practitioners.

If you’re interested in joining us, leave a comment with your email, and why you are interested. We’ll meet for 2 hours and discuss the first 14 chapters (pages 1-169). We are especially interested in hearing your reactions to controversial ideas and your thoughts on applying Brian’s ideas to real business situations.

Many times this year, I’ve hosted events in the Oak Room at our office. We’ve hosted at least 5 roundtable discussions on social media strategy and 1 free workshop for Boston entrepreneurs to receive feedback from successful business owners and ambitious students. I love Boston and I am very committed to creating a space where social media, business practitioners and entrepreneurs can share ideas.

If you share this vision, I’d love to meet you sometime soon, better yet, join us on the 11/16.

“Never doubt that a small group of thoughtful, committed people can change the world. Indeed. It is the only thing that ever has.” –Margaret Mead

a marketing tip


It’s so simple and so effective. Pose a simple question and ask people to vote. In this case, the more votes, the more tips. Whether it’s tips or attention, how could you apply this simple principle to your marketing efforts?

June 28th, 2011 written by Zach Braiker
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Marketing at the Cambridge River Festival

At the Cambridge River Festival, I met the owner of a local Indian restaurant who used every tactic imaginable to get our attention and earn our business. I liked his creativity, and his samosa’s were excellent too.

Note the QR codes…

June 13th, 2011 written by Zach Braiker
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What letters know

I’ve learned to express myself in 140 characters or less. It’s not only how I write tweets, it’s also how I communicate in emails. Folks in my world want fast and simple communication. Analysis isn’t welcomed in these emails; long power point decks aren’t either. Actions and decisions are valued with short rationale.

What’s missing is time to reflect, and it’s evidenced in how we communicate. Writing an email we expect a response within 24 hours, same with a voicemail and a text message within two hours. We can cater our reply on how our audience responds to us.

Letters are different. You may not hear back from someone for days. You do not know whether they understoond your jokes or found your arguments persuasive. You imagine them in your head and write a letter to that person you imagine.

It’s day two of reading these love letters written in 1967, which I purchased at the flea market. We’re about 50 letters in and it’s clear than Johnny loves June. He writes her every week, often three times. June clearly doesn’t want to marry him, but he is not dissuaded. He goes on describing his world, which is really a device to bring her more deeply into it so he can ask the question again, like a song whose only merit is its catchy chorus.

If Johnny and June were Facebook friends, or even had email or Skype, this courtship would have ended within months not years. They would see each other’s lives openly and decide whether or not they were compatible. All the nuance of Johnny’s subtle asking and June’s not so subtle rejecting would have been lost as their relationship would have ended long before this courtship actually began.

May 30th, 2011 written by Zach Braiker
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Egypt, Influence and Justin Bieber – Insights from my Reader

Caught up with my Google reader today, here are a few gems that glittered from the list of articles.

From the NYTimes: “Egypt is a reminder not to be suckered into the narrative that a place is stable because it is static.”

I’ve followed this debate between Malcolm Gladwell and others about whether social networks haved received disproportional credit for their role in fuel revolutions. I’ve particularly enjoyed Brian Solis’ response to Gladwell’s skepticism:

“Trufecki and Ingram are on to something, but they — and Gladwell — miss something very basic about the nature of Twitter and other social tools, something critical to revolution. Ideas spread more rapidly in densely connected social networks. So tools that increase the density of social connection are instrumental to the changes that spread.”

While the social networks are not creating revolutions, they create contexts in which conversations and connections occur which amplify revolution. Clay Shirky’s and Malcolm Gladwell’s debate this point in further depth following Shirky’s Foreign Affair’s article.

Gladwell offers: “What evidence is there that social revolutions in the pre-Internet era suffered from a lack of cutting-edge communications and organizational tools? In other words, did social media solve a problem that actually needed solving? Shirky does a good job of showing how some recent protests have used the tools of social media. But for his argument to be anything close to persuasive, he has to convince readers that in the absence of social media, those uprisings would not have been possible.”

To whick Shirky responds:

“So I would break Gladwell’s question of whether social media solved a problem that actually needed solving into two parts: Do social media allow insurgents to adopt new strategies? And have those strategies ever been crucial? Here, the historical record of the last decade is unambiguous: yes, and yes.”

In lighter reading news, David Edelstein’s review of Justin Bieber is a brilliantly written social commentary, here’s a highlight: “I find him such a bland, pious, profoundly unthreatening little Furby of a pop idol, but little girls’ celebrity crushes are not to be trifled with. And this sensationally engineered promo film makes Justin Bieber look like a true force of nature.”

The smack down of the weeks come in the form of this statement about Nokia’s engineers, ready? “The engineers at Nokia brag about the number of megapixels a new phone has,” he said in a telephone interview on Thursday. “But they don’t understand that if you can’t find the button to use the camera on the phone, it doesn’t matter how many megapixels it is.” Ouch.

As far as thought provoking, TechCrunch’s Jon Evan’s delivers a powerful piece called, “The End of History, Part II.” Here’s a highlight: “The Internet—in this case, though I hate to adm” it it, Facebook—lets oppressed people join in outrage, in shared fury and humiliation, in the sense of being part of a single mass of people with a single intent. Where else can you get that, in a blindfolded, fragmented nation?”

Zach Braiker

This blog analyzes where social media culture and business converge. Zach Braiker is the CEO of Refine & Focus a social media agency and an adjunct professor of social media at Emerson College.

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