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A Tip about Tips

written on June 24th, 2008 by Zach Braiker


I’m the best Tipper On Earth

Originally uploaded by Jason DeRusha

I pay at the counter at my favorite lunch place. Most people do not tip even when they sit and at this little dive. I’ve noticed that when people pay with a credit card, they always tip well. And when they pay in cash, they seldom tip.

When they pay with a credit card, the receipt is printed with a blank line for the tip. And when they pay in cash, there’s obviously no such line.

It’s the expectation of leaving a tip—or the fear of insult surrounding leave the tip line blank, which causes many people to tip when paying with a credit card but not when paying cash.

I would love to see how asking customers paying in cash, “do you want to leave a tip?” would affect how many of them do. So, do you want to leave a comment?

P.S. I am currently at blog group deciding whether to delete this post or explain it further. The point I want to emphasize is the “do you want fries like that phenomena” that when people are asked directly they tip. This restaurant is a little take out place, I appreciate their service and acknowledge it often with gratuity.

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  1. You have guilted me into tip-commenting your blog, good sir. It’d be interesting to see the effect of having each entry on a blog followed by a text entry form (on the main page, not the single-post page) for commenting, rather than just a ‘comment’ link, as a way of creating an expectation of commenting.

    Comment by Jay Neely — June 25, 2008 @ 8:50 am

  2. Interesting to think that most people may not leave a tip. I have no memory of eating at a restaurant and not leaving one. For me there is no difference, if I pay in cash or credit card. I worked occasionally as a bartender/waiter but that is not why I leave a tip. I think of it as the only source of income for the service person and feel like I want to support them. I ran my business in a small community for years and had this feeling that we all looked out for one another’s business through our patronization. I am also too chicken, usually, to express my upset with poor service by withholding a tip.

    Comment by Tdukes — July 5, 2008 @ 10:04 am

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Zach Braiker

This blog analyzes where social media culture and business converge. Zach Braiker is the CEO of Refine & Focus a social media agency and an adjunct professor of social media at Emerson College.

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