I had exceptional customer service from a young woman working at a hotel yesterday. However, overall my customer service experience with the hotel was good, not great. So I didn’t want to go to Yelp to review the hotel. It wasn’t the hotel that impressed me. It was the young woman.
I told her that I left my mobile phone charger at home. She not only showed me Radio Shack’s location on a near by on a map, but she also went to the hotel’s basement and brought back a big box of phone chargers that guests left behind. Together we went through the cords until we found one that fit my phone. That’s remarkable, unusual service.
I would love to go to a site where I can share the service that she gave me with friends in my community.
Another example of this is going to a restaurant with awful food but having an exceptional waiter. You don’t want to review the restaurant on Yelp, A-List, CitySearch, etc., you want to review the individual. That’s where “WhatGreatService.com” comes into life…
I could see a website like this as a hiring resource for local businesses that are looking for exceptional people. If this already exists, please let me know. And if it doesn’t, it would be fun to create…
